Privacy Policy

Effective Date: 1st January 2025

Frontier Express ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, www.frontierexpress.co.uk ("Website").

We may collect and process the following types of personal data:

1.1. Information You Provide:

• Contact details (e.g., name, email address, phone number).
• Payment information (e.g., billing address, credit/debit card details).
• Shipping details (e.g., delivery address).
• Account login credentials, if you create an account.
• Communications with us, including customer service inquiries.

1.2. Information Automatically Collected:

• IP address, browser type, and operating system.
• Details about your visits to our Website, including traffic data, location data, and other communication data.
• Cookies and similar technologies (see Section 7 below).

1.3. Information from Third Parties:

• Data from payment processors.
• Analytics data from service providers such as Google Analytics.

We use your information to:

• Process and fulfill orders.
• Communicate with you regarding your purchases.
• Provide customer support.
• Send marketing emails or newsletters, if you have opted in.
• Personalize your experience on our Website.
• Analyse Website usage and improve our services.
• Comply with legal obligations.

We process your personal data based on:

• Contractual necessity: To fulfil orders and provide the services you request.
• Legitimate interests: To improve our services and prevent fraud.
• Consent: For marketing communications (where required).
• Legal obligations: To comply with applicable laws and regulations.

We may share your information with:

• Service providers: Companies that help us operate our Website and provide our services (e.g., payment processors, delivery couriers, and IT service providers).
• Legal authorities: If required by law or to protect our rights.
• Business transfers: In the event of a merger, sale, or acquisition.

We do not sell or rent your personal data to third parties.

Your personal data may be transferred to, stored, or processed in a country outside the UK or European Economic Area (EEA). We ensure such transfers are conducted in compliance with applicable laws and protect your data rights.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

We use cookies to enhance your experience on our Website. Cookies are small files stored on your device that help us remember your preferences and improve functionality.

7.1. Types of Cookies:

• Essential cookies: Necessary for Website operation.
• Performance cookies: Help us understand Website usage.
• Targeting cookies: Deliver personalized advertisements.

You can manage your cookie preferences through your browser settings.

You have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request corrections to your data.
• Deletion: Request the deletion of your data.
• Objection: Object to processing based on legitimate interests.
• Portability: Request transfer of your data to another service.
• Withdraw consent: Opt out of marketing communications at any time.

To exercise your rights, please contact us at [Insert Contact Email].

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or destruction. However, no online system can guarantee complete security.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

If you have questions about this privacy policy or wish to exercise your data rights, contact us at:

Frontier Express
Email: frontierexpresscouriers@gmail.com
Phone: 0333 355 3353
Address: Unit 5 Anderstaffe Ind Estate DE14 1QH

Last Updated: 1st January 2025